Plan your visit
Patient FAQ
Practical answers to help you know what to expect before you arrive.
Do I need an appointment?
Appointments are available, and walk-ins are welcome. Same-day availability can vary, so calling before you travel is the best way to confirm that the practice can see you.
What are the office hours?
The office is open Monday, Tuesday, Thursday, and Friday from 8:00 a.m. to 4:00 p.m., and Wednesday from 10:00 a.m. to 6:00 p.m. Holiday hours may vary; please call before visiting around a holiday.
How does payment work?
Hometown Wellness Center uses a fee-for-service cash-pay model, with payment due at the time of service. Some patients may be eligible for reimbursement from their insurance provider for covered services. Call to confirm accepted payment methods. View the insurance reimbursement information.
Can insurance be used?
Payment is due at the time of service. The practice is currently in network with Aetna and Highmark Blue Cross Blue Shield West Virginia, and credentialing is pending with Cigna and PEIA. Reimbursement depends on your individual plan, including coverage, deductibles, copayments, coinsurance, and other requirements. The practice can provide an itemized bill and supporting documentation to help you submit a claim. View the insurance reimbursement information.
What should I bring?
Bring a photo ID, a current medication list, allergy information, and any records or recent results that may help with your concern. If the visit is for a form or physical, bring the required paperwork.
What ages does the practice treat?
Age eligibility may depend on the service and clinical concern. Please call the practice before scheduling a child or adolescent visit.
Are medications or laboratory costs included in the visit price?
Prescription medications, medication products, outside laboratory charges, imaging, and other third-party services are not included unless specifically stated. Ask before receiving a service if you are unsure what the listed price covers.
How do telehealth visits work?
Call the practice first. Staff will help determine whether telehealth is available and appropriate for the concern and will provide the approved visit instructions. Some conditions require an in-person examination or a higher level of care.
Can I send medical information through Facebook?
No. Facebook and other social-media messages are not appropriate for private medical information, symptoms, urgent concerns, or prescription requests. Call the practice for the correct communication option.
When should I go to the emergency department?
Call 911 or go to the nearest emergency department for severe, rapidly worsening, or life-threatening symptoms. Hometown Wellness Center is not an emergency facility, and website or social-media messages should never be used for urgent concerns.